Ntech Syspro

Cancellation & Refund Policy

Effective date: July 2026

This policy applies to all engagements with Ntech Syspro (OPC) Pvt. Ltd. ("Ntech Syspro", "we", "us"). Please read it carefully before placing an order or signing a service agreement. By engaging our services, you agree to the terms set out below.

1. Nature of Our Services

Ntech Syspro provides IT consultation, Business Intelligence (BI) implementation, workflow automation, web and mobile application development, and related professional services. All engagements are service-based; we do not sell physical goods. Services are typically structured as:

  • Project-based engagements — delivered in defined milestones with payments tied to each milestone.
  • Retainer or subscription engagements — ongoing support or advisory services billed on a monthly or quarterly basis.

2. Cancellation — Before Work Commences

If you wish to cancel an engagement before any work has begun (i.e., before the project kick-off meeting or the first deliverable milestone has commenced), please notify us in writing within 7 calendar days of making the advance payment.

  • Cancellations received within this window will be eligible for a full refund of the advance payment, less any applicable payment gateway transaction charges.
  • Cancellations received after this window but before work has started will be considered on a case-by-case basis.

3. Cancellation — After Work Has Commenced

Once work has begun on a milestone or deliverable, the following applies:

  • Completed milestones are non-refundable. Payment for a milestone that has been delivered and accepted (or deemed accepted after a reasonable review period) will not be refunded.
  • In-progress milestones: If a milestone is currently in progress at the time of cancellation, we will invoice for the portion of work completed up to the cancellation date, calculated on a time-and-materials basis. Any advance payment for that milestone in excess of the amount due for work completed will be refunded.
  • Future milestones: Advance payments made for milestones that have not yet started will be refunded in full, less any applicable payment gateway transaction charges.

4. Cancellation — Retainer or Subscription Engagements

For ongoing retainer or subscription-based engagements:

  • Either party may cancel the retainer by providing 30 calendar days' written notice.
  • The current billing period at the time of notice will not be refunded; services will continue until the end of that period.
  • Any prepaid amount beyond the notice period will be refunded pro-rata.

5. How to Request a Cancellation or Refund

All cancellation or refund requests must be submitted in writing. Please contact us through our Contact Us page or directly via the email address provided in your service agreement, including the following details:

  • Your full name and company name (if applicable).
  • The project or engagement reference.
  • The reason for cancellation.
  • The payment transaction reference or invoice number.

We will acknowledge your request within 2 business days and confirm the applicable refund amount, if any.

6. Refund Processing

Approved refunds will be processed within 7–10 business days of confirmation. Refunds are returned to the original payment method where technically feasible. Processing times may vary depending on your bank or payment provider and are outside our control.

7. Non-Refundable Items

The following are not eligible for a refund under any circumstances:

  • Third-party software licences, subscriptions, or API costs procured on your behalf.
  • Domain registration or hosting fees paid to external providers.
  • Payment gateway transaction fees.
  • Work that has been delivered and accepted in writing.

8. Force Majeure

Neither party shall be liable for delays or non-performance caused by circumstances beyond their reasonable control, including natural disasters, government actions, or widespread technical infrastructure failures. In such cases, we will work with you in good faith to reschedule or restructure the engagement.

9. Amendments

Ntech Syspro reserves the right to update this policy at any time. The version published on this page at the time of your engagement governs that engagement. Material changes will be communicated to active clients.

10. Contact Us

For any questions regarding this policy, please reach out to us:

Ntech Syspro (OPC) Pvt. Ltd. 2nd Floor, 803, Gillco Valley Sector 127, Kharar – 140301 Punjab, India Contact Us page